How we run the platform

We do not currently offer a contractual SLA. Our measured uptime is published live on the Trust Center overview (/trust) and on our public status page (status.xclause.com). Our infrastructure includes primary and backup databases, automatic failover, continuous health checks, and graceful degradation.

Our system automatically fails over to a backup database within seconds. We monitor health every 5 minutes and attempt automatic recovery when the primary is restored.

We watch several things at once: regular database health checks, connection status tracking, response time monitoring, infrastructure event logging, StatusPage integration for public incidents, and a public health check endpoint.

We automatically create incidents on our StatusPage for high-priority issues, and our system attempts automatic failover to backup resources. We maintain event logs for post-incident analysis.

Scheduled maintenance is announced on our StatusPage in advance. We use Vercel's zero-downtime deployments for most updates. Database migrations are performed during low-traffic windows with backup readiness. We provide estimated duration and impact level for each maintenance window.

Our DR plan includes: database failover (primary → backup), automated recovery detection, event logging for all failover events, manual recovery controls, automatic connection retries, and backup data replication. We are working on automated backup restoration for faster recovery.