Privacy
Privacy controls
How you can access, export, delete, and control your data and communications.
Data export
- Three scopes: user only, user + company, user + company + clients
- JSON export format
- All contracts, signatures, comments, settings
- Email support@xclause.com to request an export
- Sensitive credentials excluded
Data deletion
- Three deletion levels (matching export scopes)
- Cascading deletion with transaction safety
- Email support@xclause.com to request deletion
Cookie management
- Cookie consent banner (GDPR-compliant)
- Granular preferences: Necessary, Functional, Analytics, Marketing
- Consent renewal (1-year cycle)
- Consent export/import
Communication preferences
- SMS opt-out (STOP keyword)
- Email notification preferences
- Marketing communication opt-out
Data minimization
- Only necessary data collected
- Sensitive credentials excluded from exports
- Data retention policies disclosed in our Privacy Policy
Privacy FAQs
We collect only data necessary for service operation: account information (name, email, company), contract data, signatures (with IP/timestamp), financial information (encrypted bank accounts, Stripe payment IDs), usage data (login attempts, document views), and device information (browser, IP, location for security).
Our cookie consent banner allows granular control: Necessary cookies (always on for core functionality), Functional cookies (enhanced features), Analytics cookies (usage tracking), and Marketing cookies (campaign tracking). Consent is stored locally and renewed annually.
Yes. Reply STOP to any SMS to opt out immediately. We are 10DLC compliant with clear opt-out instructions in every message. Standard message and data rates apply.
We retain data as long as your account is active and for a reasonable period afterward for legal compliance. Contract data is retained per legal requirements (typically 7 years). You can request deletion at any time, subject to legal retention requirements.
You have the right to: access your data (export), delete your data (with cascading deletion), port your data (JSON format), opt out of marketing, opt out of SMS, control cookie preferences, and request correction of inaccurate data.
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